Thursday 02 September 2010
| 1. | Member companies have a duty of fair dealing with their customers. |
| 2. | Member companies shall not do anything which damages the reputation or integrity of the advertising gift trade generally. |
| 3. | Member companies shall not knowingly undermine the relationships of other members with their customers by any means other than those of fair competitive practice. |
| 4. | Member companies which submit quotations to customers shall state for how long the prices are valid, and what ancillary charges such as artwork or delivery costs, are extra. |
| 5. | Member companies supplying samples must ensure that these are a true example of the goods to be supplied. |
| 6. | Member companies are committed to supplying goods of acceptable quality, and to supplying them on time. |
| 7. | Member companies shall not encourage customers to expect delivery dates that are unrealistic and unlikely to be fulfilled. |
| 8. | Member companies shall acknowledge orders specifying reference numbers, quantities, colours, print details and agreed delivery dates. |
| 9. | Member companies shall do all they can to make sure that delivery times, once agreed, are adhered to. Any deviations shall be notified to customers immediately. |
| 10. | Member companies shall be responsible for advising customers of whatever details, weights and dimensions are required for export documentation. |
| 11. | Member companies shall ensure that goods supplied, and their presentation boxes, are packaged so as to arrive undamaged. Bulk packaging must allow for the individual packaging of items if this is necessary for their preservation. |
| 12. | Member companies shall ensure that any deviations in fulfilling orders outside acceptable limits of tolerance be rectified immediately and with priority. |
| 13. | Member companies have a duty of fair dealing with their suppliers. |
| 14. | Member companies shall ensure that orders to their suppliers are clear and, to prevent misunderstandings, shall include essential information such as product reference numbers, quantities, colours and prices, together with print instructions specifying process, text, size, colour and position. |
| 15. | Member companies shall, if cancelling an order, reimburse the supplier for all reasonable costs incurred up to the time of the cancellation. |
| 16. | Member companies shall adhere to terms of payment agreed with their suppliers. |
| 17. | Member companies, if asked by a customer or another member to refer a dispute to an adjudicator appointed by PROMOTA, shall not unreasonably refuse to do so unless the matter is to be dealt with in a Court of Law. If the adjudicator appointed by PROMOTA is not acceptable to any of those involved in the dispute, they can agree on the appointment of another adjudicator provided that they pay for the service themselves. |
